These Terms of Service ("Terms") govern your access to and use of the website and services provided by Let’s Hair World Kolkata ("Let’s Hair World Kolkata", "we", "us", or "our"). By accessing our website, contacting us, booking an appointment, or receiving any service, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Business Information

Let’s Hair World Kolkata
Address: 2nd Floor, Axis Bank Building, Chalpatty, Baguiati Main Road, Near Baguiati Bus Station, Kolkata - 700059
Phone: +91 7003534211

2. Services

Let’s Hair World Kolkata provides non-surgical hair replacement and related services for men and women, including (as applicable): custom hair patch systems, premium wig fitting and styling, and aftercare maintenance such as cleaning, bonding, refitting, and ongoing upkeep (collectively, the "Services"). The availability and suitability of specific Services may vary by client requirements, product availability, and professional assessment.

3. Eligibility

You represent that you are legally capable of entering into a binding agreement and that any information you provide to us (including during consultation, booking, or purchase) is accurate and complete.

4. Appointments, Consultations, and Communication

  • Booking: Appointments may be scheduled via phone, messaging, or other channels we make available.
  • Late arrivals: Late arrival may reduce service time or require rescheduling, subject to availability.
  • Client cooperation: You agree to follow pre-service and aftercare instructions provided by our staff to support best results.

5. Pricing, Payments, Deposits, and Taxes

  • Pricing: Prices may be provided during consultation and may depend on customization, materials, and service scope.
  • Deposits/advance payments: Certain custom products or appointments may require an advance payment or deposit. Where applicable, deposit terms will be communicated at the time of booking.
  • Additional charges: Additional work requested by you or required due to product condition, prior attachments, or hair/scalp condition may result in additional charges, which will be explained before proceeding where reasonably practicable.

6. Cancellations, Rescheduling, and No-Shows

If you need to cancel or reschedule, please contact us as early as possible. Deposits (if any) for custom products or reserved time slots may be non-refundable or partially refundable depending on the stage of work and costs incurred, as communicated to you at the time of booking.

7. Custom Products, Fitting, and Aftercare

  • Custom nature: Hair systems, patches, and wigs may be custom-fit and/or customized (cut, color, density, bonding method). Outcomes can vary based on product type, maintenance, and individual factors.
  • Hygiene and handling: For health and hygiene reasons, certain products or services may not be eligible for return or exchange after use or fitting, except where required by applicable law or explicitly agreed in writing.
  • Aftercare: Proper maintenance (including cleaning schedules, adhesive/bond care, refitting frequency, and handling) is essential. Failure to follow aftercare guidance may impact longevity, appearance, comfort, and any applicable warranty or support.

8. Health and Safety Disclaimer

Our Services are cosmetic and non-medical and are not a substitute for medical advice, diagnosis, or treatment. If you have scalp conditions, allergies, sensitivities, or other health concerns, you should consult a qualified medical professional before receiving Services. You must inform us of any known allergies or sensitivities (including to adhesives, tapes, solvents, dyes, or cleaning products) prior to service.

9. Results Disclaimer

We strive to provide natural-looking outcomes; however, results may vary depending on individual hair/scalp condition, product selection, lifestyle, maintenance, and environmental factors. We do not guarantee any specific outcome unless expressly stated in writing.

10. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by or licensed to Let’s Hair World Kolkata and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit any content without our prior written permission.

11. User Conduct

You agree not to misuse our website or services, including by attempting unauthorized access, transmitting harmful code, infringing intellectual property, or engaging in unlawful, abusive, or disruptive behavior.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Let’s Hair World Kolkata will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or Services. Our total liability for any claim will be limited to the amount paid by you for the specific Service giving rise to the claim, subject to applicable law.

13. Indemnity

You agree to indemnify and hold harmless Let’s Hair World Kolkata from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

14. Privacy

Your use of our website and Services may involve the collection and use of personal information. Any such collection and use will be handled in accordance with our applicable privacy practices and legal obligations.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with the revised effective date. Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms will be governed by the laws applicable in Kolkata, West Bengal, India. Any disputes will be subject to the exclusive jurisdiction of the competent courts in Kolkata, unless otherwise required by applicable law.

17. Contact Us

For questions about these Terms or to request support, please contact:
Let’s Hair World Kolkata
2nd Floor, Axis Bank Building, Chalpatty, Baguiati Main Road, Near Baguiati Bus Station, Kolkata - 700059
Phone: +91 7003534211